Customer Behavior in Fast Food Industry Essay Example for Free

Customer Behavior in Fast Food Industry Essay Recently a customer behaviour survey was undertaking among fast food giants like Hungry Jacksâ„ ¢, K.F.C.â„ ¢, Mc Donaldsâ„ ¢, and Pizza Hutâ„ ¢ Much has been written and said about cleanliness in restaurants. Every now and then people vindictively drool over a story about a restaurant not being up to health regulation standards. Customers complain about waitresses handling money and then serving food without washing their hands. Sometimes they take a glimpse into the kitchen and are horrified at the cooks personal hygiene. But how often are customers scrutinized for their filthy habits? Their nose picking antics and then a serve of pizza straight after, or a visit to the toilets without washing hands. How have customers been getting away with these unclean habits for so long in a society where cleanliness should be a priority? What shall restaurant managers do about these peculiar people who come and drag them through court because of food poisoning? Was it really the food or was it their grubby hands which fingered the food after they came from the toilet or from their habitation? Some Eastern customs have a sweet smelling, hot or cold finger bowl on the table. Often the food is not served until all have dipped their fingers in this, really, disinfectant solution. In aeroplanes, sometimes hot, disinfectant face washers are handed out before a meal is served. Maybe restaurant proprietors ought to take note and introduce something similar. Societys cleanliness has degraded over the years, people have become lazy, nonchalant about cleanliness and laugh when something is said about personal hygiene. Watch out sickness is on the rise! Germs are gaining in numbers, beware lest they consume you in your ignorance! Questionnaire Restaurant Proprietors Answered 1: Do customers wash their hands before they sit down and dine-in? No, not generally. Actually, I have never seen anybody do it yet. 2: Do adults make more mess than children? Yes, definitely. Its surprising, but they do. 3: What is the general behaviour of adults like? Ok I guess 4: Do they speak quietly, noisy or outright rudely and loud? Most people behave politely but when you have a group of teenagers they are often very noisy, rude and offensive to other customers as well as the staff. 5: Are adults more polite and friendly to staff than teenagers? A lot of teenagers are generally polite and friendly but some adults are more rude than teenagers. 6: Do customers have respect for the furniture, crockery, glassware etc? Yes, usually theyre pretty good. 7: Do they steal anything like salt and pepper shakers, cutlery etc? Theft is high with cutlery, desert bowls and anything smaller than the dinner plate. 8: Do most pay their bill without grumbling? Yes, they dont have much choice. Do they? 9: In places where you can eat as much as you like, are customers wasteful? Absolutely! The gross amount of waste is shocking. Â  With so much poverty and starvation in the world it is sometimes sad to see good food going to the dump. 10: Do customers touch food on self-serve salad bars and put it back? Children and teenagers are the worst offenders. Adults also have a habit of fingering foods and not consuming it. A bad habit if they havent washed their hands. 11: Would you like to see a better dress standard for customers that dine here? No, we would loose a lot of customers if we did. Were a family restaurant. People drop in and out all the time. 12: Do customers who use toilet facilities wash their hands after use? Cant really tell. I would like to think they do. 13: In what state do they leave the toilet facilities after using them? No worse than any other public toilet facility. 14: Does management get many complaints from customers? Occasionally, we try to sort out any loud gatherings before they get out of hand. Most people are satisfied with the quality and quantity of food we prepare every day.

Beyond Dim Sum :: Personal Narrative Essays

Beyond Dim Sum There is truth to the platitude that it isn't the destination that is important, but the route that one takes to get there. To say my goals for studying abroad were purely academic would be skewing the truth; studying Chinese took me to China. But just as from studying Chinese language, I have gained new insights into China's cultural and historical legacy, so too, in going to China have I gleaned more than just the ability to speak a foreign language. I remember arriving in Beijing. I was awestruck. Tiananmen Square on my left, the Forbidden City on my right, a giant-sized portrait of a deified Mao Zedong looking down on me from above. It seemed unreal. So many times had these images been a part of montages in books and on television, I had become accustomed to representations of this amazing place, but had never taken in "the real thing." It was all so surreal, so wondrous, these impressions were unforgettable. A week into my trip abroad, here is what I wrote as my first journal entry: "I am for the first time in my life truly alone. Alone not just in the sense that I don't have anybody to rely and depend on, but in that I am in a country where I can barely communicate with anyone, and beyond that, I don't have a cultural clue how to follow that old traveler's phrase: 'When in Rome, do what the Romans do.' I am a stranger here. I wear the marks in every sense of the word. It is in the way that I look, it is in my inability to communicate with people, it is in the way I carry myself. Sure, I am nervous, and rather timid. But, the fact is, I am excited. I am finding in China a new kind of engagement; it permeates every minute of my time. All these activities in my life that I have taken for granted, those that even no longer warrant the classification of 'activity,' those things like buying a soda or taking a bus, the r egimens of everyday life, have now become the instruments of my engagement. Ironically, my vehicle is Chinese; until this point, my studies have been so figurative. It is so strange to actually hear people use this language that I have been studying for so long in American classrooms as their everyday mode of communication, as I use English.

Group Leadership and Conflict Summary Essay

I had started a thread for group discussion on Wednesday of this week. I did note to the team that I would not be on much due to a family memorial but I encouraged the team to start the discussion. A couple of days later Kimberly, wrote a small post and a charter. Tonight one other member wrote on the discussion. Other than this there was not communication at all within the group. There was discussion, per se, so there was no way for others to share their point of view. Now Kimberly did finally post her answers to the questions that were asked, but when I responded to her post there was no more discussion with me. In order for this team to increase group cohesion, there would actually have to be a group discussion. This team needs to start communicating and discussing what needs to be discussed. Because of the other members not actively participating in this discussion it made it hard to do this assignment. I will hope for a better team discussion next week. Planning a Playground While watching this video I noticed quite a few issues with this meeting. This committee got together without an agenda and without any planning. There was no cohesion in this team. At first, when they were introducing themselves, I felt they kind of isolated the lady that had just moved there. When she stated that she joined the committee to meet people, Dave made it clear that the rest of them were there to discuss a playground. This meeting was to be about discussing a new playground. No one had done any real research on playground equipment. Iesha stated that she had looked  at some playground equipment and let them know that price ranges. She had no real research to show the rest of the committee so that there was something for them to discuss. She then stated that she thought a good target price goal would be $35,000. She did not say why she thought that was a good price nor did she have any research on the type of equipment that could be gotten for that price. When the budget was being discussed the one guy thought that that they should aim for a higher budget, the other thought they should aim for a lower budget. There was no discussion on either part as to why they thought this. In fact, there was no discussion on this at all. Dave just decided that they would go with Iesha’s figure. Then when they were â€Å"discussing how they were going to raise the funds, again there was no real discussion. No one had a plan or any real ideas. When the new lady suggested a bake sale, they all just basically laughed at her. Iesha had brought up the idea of fund raisers, but she had no input on the type of fund raisers that should be done. Only the new lady had an idea, but the rest of the group wouldn’t even discuss it. They all basically made fun of her. Then the idea of fundraisers was not discussed again. Dave just brought up the ideas of grants and companies contributing. Again the only person in this group that had an idea was the new lady. If I were to have been on this committee, I would have sent out emails to each person on the committee explaining exactly what this meeting would entail. I would have set up an agenda for the committee to follow. I would have asked each person to research and make a proposal for the type and cost of the playground equipment. Also to make up a proposal for their ideas on how to raise the money for the equipment. Each person would be given a set amount of time to discuss their proposal. There would be a question and answer time at the end of each person’s proposal. After each person had their time and all questions had been asked, there would be more discussion on the subject so that each person could give their input. Politics of Sociology In this meeting the committee met to discuss which courses to eliminate and which courses to add. This meeting was doomed to fail from the beginning. There was no leadership, there was no agenda and everyone just talked over each other. This meeting was led by pure emotion. Each time the one guy tried to get the meeting back on track and get the other members to respect the perspective of the other members, he was just ignored. The only things that were done well in this meeting is that there was brainstorming done prior to this meeting. Also there was one person that did try to keep the meeting on track. I did noticed that the committee members did seem to have done some research and had the facts to back up their research. This was really not relevant because the other members did not want to see or even here about the research. I didn’t really see any constructive conflict in this meeting. It seemed that three of the members were only set on adding a specific class and cutting Trevor’s class. This immediately caused animosity amongst the members of this committee. Trevor refused to listen to anything that involved the cutting of his class and the other members wouldn’t discuss cutting any other class other than Trevor’s. Also, no body but the one lady wanted to talk about the issue of the enrollment numbers. To me this is relevant in determining which classes should be eliminated. Also, they needed to discuss classes that would attract more students so that enrollment would increase. If I would have been running this meeting, I would have made sure that each member had a list of classes they felt could be cut and a list that they would like to see added. They would need to explain why they felt that those particular classes should be cut and the reasons they felt that adding the other classes would benefit the school. Each person should have been given a specific amount of time to give their proposal. At the end of each proposal there should have be a set time limit for questions and answers. Nobody should have been allowed to interrupt another member while they were talking and nobody should have been allowed to put anyone’s ideas down or make them feel that their ideas had no merit. At the end of the meeting  they should have had a discussion where they narrowed down the classes that should be eliminated and narrowed down the ones that should be added. Reference Engleberg, Isa N., & Wynn, D. R. Working in Groups Communication Principal and Strategies (6th ed.). Retrieved from The University of Phoenix eBook Collection database. http://media.pearsoncmg.com/pcp/pcp_82303_engleberg_uop_pos/ http://media.pearsoncmg.com/pcp/pcp_82302_engleberg_uop_pp/

Essay about Analysis of William Shakespeares Hamlet

Analysis of William Shakespeares Hamlet The entire world, be it in the past, present or future, is entirely made up of a series of events inspired by a series of actions. The character Hamlet is a very careful man in determining how his actions will follow out throughout the course of the future. He is a very intelligent man, continuously calculating each of his moves to eventually gain the throne of Denmark that is rightfully his. In Act V scene I of the play, Hamlet abandons this†¦show more content†¦Of course his main intention was to have his uncle Claudius release the throne; be it from a public denouncing or through murder. However, this accomplishment had to be achieved through such means that Hamlet would appear as a hero before the na tion. In gaining popularity of the court and public, Hamlet could finally reveal the truth about the evil involved in his father’s death. Hamlet would then finally find peace in his troubled soul. Scene one begins with Hamlet and Horatio walking through a graveyard. The two eventually come upon a pair of peasants conversing in song despite the fact that they are in the dismal act of digging a grave. Hamlet and the first peasant exchange greetings and begin to advance more and more into a sophisticated manner of speaking. Throughout recent events, Hamlet had constantly defeated everyone through his effective use of language. An example of this took place when he made a mockery of his uncle before the court. However, in this encounter with the gravedigger, Hamlet is somewhat intimidated by a mere peasant. Hamlet therefore attempts to prove his superiority in nobility and speech by becoming more and more elaborate in talking about the skulls of the graveyard. Hamlet speaks of the skull as perhaps being â€Å"Cain’s jaw bone, that did the first murder! This might be the pate of a politician,Show MoreRelatedAn Analysis of Queen Gertrudes Position in King Hamlets Death in William Shakespeares Hamlet1056 Words   |  5 PagesAn Analysis of Queen Gertrudes Position in King Hamlets Death in William Shakespeares Hamlet Usually in a playwright, one of the authors objectives is to keep the viewer or reader confused or disconcerted about certain events in the plot. Certain characters in a play or story that have concocted covert schemes to perhaps murder or frame somebody, may have confusing effects on the viewer. 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